CRM

What is the CRM

“CRM is a business strategy designed to optimize profitability, revenue customer satisfaction”

           

What is salesfroce CRM?

“CRM is a business strategy designed to optimize profitability, revenue customer satisfaction”

Administrator (System Administrator)

One or more individuals in your organization who can configure and customize the application. Users assigned to the System Administrator profile have administrator privileges.

Application Programming Interface (API)

The interface that a computer system, library, or application provides to allow other computer programs to request servicesfrom it and exchange data

What are the standard objects?

Account

Contact

Campaign

Opportunity

Quote

Lead

e.t.c

Q: What are the standard fields? Next page